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Posted: 2/20/01 15:47 Having trouble staying logged in, what now?
There are several things that we would like you to try.
First, determine whether you have a local account or a global account. Local accounts can only be used at the community from where they registered.
For more information about local accounts, please see the FAQ.
Second, verify that the date on your computer's operating system is correct. Here are the instructions for that:
1) Click on the Start button - (I'm assuming that you have Windows on your computer, correct me if I'm wrong)
2) Click on the Settings
3) Select the Control Panel
4) Click on the Date and Time
5) Change it accordingly from here. Double-check the date even if you are certain it is correct. Sometimes date settings seem to change for no obvious reason.
Next try these things:
2) Then log in from here: login.ezboard.com/BBSUser.fromWeb (if you are a global user) or from your ezboard (if you are a local user).
3) If you still are prompted by login screens when you are in your Control Center, go back to the homepage (www.ezboard.com ) or your ezboard and try logging in again.
Cookies and frames don't mix, you cannot stay logged in when viewing a board in frames (such as, linking through a web site). If you right click your mouse button in the frame, and select "Properties", you will see the URL of the ezboard. Highlight that URL, copy and paste it into the address box of your browser in order to view the board and stay logged into your account.
Note from Joey: The problem with IE6 is caused by the new privacy features. To fix follow these steps:
1) Click Tools...
2) Click Internet Options...
3) Click the Privacy Tab
4) in the top half of the tab is a slider that controls the cookies, move the slider all the way down.
5) Click OK
More info from Zanti Agent:
1. Tools/Internet Options/Privacy/ Tab in IE6, if using the custom (advanced) cookie management option, First Party Cookies have to be accepted to log into ezboard.
2. Tools/Internet Options/Privacy/ Tab in IE6, If using the default settings, you have to be set no higher than medium to stay logged in.
Login again and you should be fine
EDITED April 22, 2003:
Several users having trouble logging in or staying logged in have had to turn off high security recently. While you should use this feature if you can, if you are having difficulty logging in or staying logged with this feature on, try turning it off when you get the login page with the option to turn it off ,after you get logged out or the system rejects your password.
If none of these solutions work, you can file an accounts ticket for one-on-one support and troubleshooting. Be sure and tell us exactly what you have already tried so we don't give you this same list. It would also save time if you'll include information about your computer - your operating system, browser/version, any security software you run, etc.Edited by: ezGoalieAunt at: 2/1/07 21:49
Posted: 2/6/04 15:04 Re: Having trouble staying logged in, what now?
An additional trouble shooting step you should take if you use a proxy server or firewall follows.
If you use a proxy server that has a block cookies option (Cookiewall is one very common type of proxy whose main purpose is just that) try disabling it temporarily.
If you use the program The Proxomitron, make sure you have added the following to your allowed cookies.txt file.
[^++].ezboard.com/
If you use any type of firewall, especially Norton Personal Firewall/Internet Security (which uses NPF) try disabling it first to see if it it causing your problem, if it is, you will need to correct the settings to allow all cookies in the ezboard.com domain space.
There have also been reports that Zone Alarm causes this problem.
If you use any proxy/firewall software that causes problems with being able to login or stay logged it, please send me an email at jennifer@ezboard.com with the following information and I'll add it to this topic:
1) The programs name
2) the version
3) the steps required to correct the problem
4) Any additionaly information you feel would be helpful to other users with the program
Posted: 2/6/04 15:14 Re: Having trouble staying logged in, what now?
Check if your firewall is listed below for possible causes and fixes, these are not going to work for everyone with these programs though they will work for most. Problems remaining logged in can definatelly be attributed to these products though.
Norton Personal Firewall:
Check the following settings under privacy controls (applies to 2002, and should aply to 2003 as well)
If you see the slider for the security level, make sure it's set to medium or low.
If you see the Custom Level... info instead, click the Custom Level button and check that the following setting is
set as indicated:
Cookie Blocking:
None: Allow All Cookies
also, to stop some request errors, please make sure that Enable Browser Privacy is unchecked as this could also affect your ability to remain logged in.
Norton Interent Security:
The above should apply to the Firewall in Norton Internet Security as well as they are the same product.
In addition to the above, disable the ad blocking function and try again, as the ad blocker used in this product can also cause cookies to be blocked as a side-effect of blocking ads. In addition, the ad-blocker has been known to make some communities render improperly, or not at all.
Norton Antivirus:
If you suddenly start experiencing login problems and use this product, check that your update subscription hasn't expired, as weird as this is, several users have reported having problems with logging in after their update subscribtions for NAV have expired and often had to remove the product to fix the problem.
Zone alarm pro 4:
In the Privacy >> Main section there are sliders, one for cookie security and one for ad blocking
In the cookie controls, the Medium setting can cause you to be randomly logged out, or unable to login at all, in such cases, you need to either modify the cookie handling for each server to allow 3rd party and persistant cookies in addition to session cookies.
if you see that the settings are "custom" in the settings, please click the advanced... button in that section and check that the above cookies are allowed. In additon, there is a setting to cause cookies to expire immediately, make sure this options is unchecked, as it will prevent you from logging in.
If the ad-block is set to high, it will also cause some issues because of how it blocks some ads, in addition, you will notice with this particular setting another symptom, it will block animated gifs from working properly, especially those it considers to be ad-like in nature.
Posted: 9/27/04 15:37 deleting cookies directions To delete cookies using IE6:
click TOOLS> then click INTERNET OPTIONS
in the center of that grey box that pops up, click delete cookies. This will delete all your cookies. If you don't want to delete all of them, you can also just delete specific ones by clicking "settings", then click "VIEW FILES"
A page will then pop up that lists all your cookies. Delete every one that has ezboard.com in the name, there might be more than one. Delete the ones that are computername@ezboard.com and computername@p079.ezboard.com, computername@p214.ezboard.com, etc.
Then go to the ezboard homepage and log back in.
With IE7:
Tools
Internet Options
General tab
Browser History section
Settings
View Files
To delete cookies using Netscape/Mozilla:
Click TOOLS> then click "cookie manager"
then click "Manage stored cookies"
A page will then pop up that lists all your cookies. Delete every one that has ezboard.com in the name, there might be more than one. Delete the ones that are ezboard.com and p079.ezboard.com, p214.ezboard.com, etc.
Then go to the ezboard homepage and log back in.
To delete cookies using Firefox 1.5:
Click TOOLS>then select OPTIONS> select PRIVACY > COOKIES
You can then select either view cookies or delete cookies
If you select view cookies you will see the cookies grouped in folders and you can delete only cookies that you want to delete.
Delete the ones that are ezboard.com and p079.ezboard.com, p214.ezboard.com, etc.
To delete cookies using the AOL browser:
Go to Settings on your top toolbar, choose Preferences, then Internet Properties/WWW. Click the button that says Delete Cookies, and OK your way out.
If you do NOT want to delete all your cookies, click the Settings button (near the Delete Cookies button), then View Files, find the specific cookies, highlight individually and right-click/delete.
Edited by: ezNighEve at: 8/20/08 13:13
Posted: 9/18/06 8:26 Re: deleting cookies directionsSpyware Doctor has been reported by ezboard users to cause login/logout problems.
If you run Spyware Doctor, first test to see if it is interfering with your ezboard cookie by turning it off temporarily, then trying to use your ezboard account.
If you can use your ezboard account successfully while Spyware Doctor is disabled, try setting it to ignore friendly cookies. The instructions should be something like this:
1. Click the "OnGuard" button on Spyware Doctor's screen. Select "Cookie Monitor" and, if necessary, click the "Summary" tab to bring it into view.
2. Click on "ON", next to the "Auto-detection is now: to disable Cookie Monitor".
3. Open your browser and access the sites which have this issue. The cookies should download and install automatically. Complete login session and close your browser.
4. Run a Quick Scan in SpyWare Doctor.
5. On the Scan Results screen, select the relevant cookies in the list, right-click in the list and choose "Move to Ignore List" from the resulting pop-up menu. If you wish, you may remove other infections by clicking on "Fix."
6. Reactivate Cookie Monitor and ensure that OnGuard is activated to protect your system against other malicious cookies.
The above steps may vary depending on which version of Spyware Doctor you're running.
After tweaking your Spyware Doctor settings, re-enable the program.
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